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NRS scores on quality of products and services - Customer Survey results

NRS scores on quality of products and services - Customer Survey results

The results of the first large-scale National Records of Scotland (NRS) customer survey have been published today.

The online survey covered the majority of NRS public services and websites and all communication channels. It received 800 responses in total, ranging from ScotlandsPeople to Statistics customers.

Key findings include:

Census (Amendment)(Scotland) Bill passed

New questions can be asked – but answering will be voluntary.

New voluntary questions can be asked in Scotland’s 2021 Census on transgender status and history, and sexual orientation, following the passing of the Census (Amendment)(Scotland) Bill.

The Bill will make changes to the 1920 Census Act to enable National Records of Scotland to ask these questions on a voluntary basis. The final proposed questions will be laid before the Scottish Parliament for agreement before the census takes place.

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